September 5, 2008

        Referral from Past Client            

                                                                                                  

"You put my property #1!"  I want to take this opportunity to thank you for coordinating and overseeing such a smooth transaction. After having a horrible experience with a previous Realtor I was extremely wary and unsure that this would be a smooth process. Your professionalism and expertise eased my fear of buying a home and I will definitely keep you in mind for any future real estate needs.

Tara Hendrick
Newport Beach, CA
  

August 15, 2008 

Referral from a Friend

I am so thankful to my dear friend who suggested that I use Terry as my real agent.  I was looking at on-line websites and it seemed that everyone I called was trying to hurry me when I had valid questions that needed to be explained.  Perhaps there were too many, but I wanted to make sure I made the right decision since I was relocating from the East coast to the West coast and not familiar with all the cities in Los Angeles county.  After much frustration, my girlfriend and her husband suggested that I call Terry.  After hearing their story, I felt like motivated to talk to yet another agent. 

Terry took all my information and even asked questions that I had not even thought about but was relevant to me making the right decision. What a pleasure to have someone listen and not hurry you and I could tell she was taking notes. She spent close to an hour with me on the phone and then emailed me some listings to choose from which were very detailed. The next day we went over them on the phone and I wanted to see all of them.  She didn´t hesitate, and made arrangements for me to see every single one.  We only stopped for lunch, which she paid for, and we completed the balance.  The last one was it for sure. It was perfect, and closer to my new office than the other ones. She truly understands the needs of out-of-town purchasers and has developed an incredible network of local service providers from home inspectors to insurance agents who made our purchase experience nearly flawless. More importantly, she really cares about her clients and goes the "extra mile" to make sure they are completely satisfied.

Patricia Aguliar
Costa Mesa, CA

August 2008                     

 Referral from Webpage

After many years of working with numerous realtors in purchasing various homes in Los Angeles country, we had a goal of eventually moving to Orange Country. I can´t say that we were thrilled with any particular realtor as the transactions were ultimately finalized.  Then as the economy continued to change for the worse we were not sure if we would ever move to our final destination.  We didn´t give up hope, even though several of our transactions fell out of escrow because of various reasons associated with the seller´s bank holding the loan. So we stayed in our home an additional year.


We always wanted to move to Orange County but it was too expensive for our budge at the time.  As luck would have it, I landed a much better position with a substantial increase in our household income.  But the economy was getting worse and it seemed the odds were against us.  We heard nothing but horror stories from friends.   When our office opened up an Orange County, I was accepted for the transfer.  And then another miracle - we finally found the perfect realtor, "Terry Bradford".

Terry is by far the most professional and up-beat positive individual I have ever worked with in real estate.  Integrity is a big part of who she is, and she does what she states she will do. No worries, and no stress as she took care of every part of the transaction, and some of the other agent´s responsibilities as well. So we closed escrow on our dream home in Orange County.  Terry was an absolute delight and a pleasure doing business with her. She even took time to make our family one of her famous award-winning carrot cakes and gave us the recipe. It was the best carrot cake we have ever had.  Now that is service! 

I found Terry through her website and we used several of her associates under "The Bradford Team". What a breathtaking difference from all the other realtors.

Thank you Terry for making our dream comes true.

Jack and Annie Coen

May 2007

Home Buyer, San Clemente

   

Terry, my wife and I would like to thank you for the great service you and your company have provided towards the purchase of our fist home. We are so happy to have used your services initially to purchase our home and now for our refinance. We had no doubt that you would find the plan that best fit our needs. Honestly we were surprised to see how fast and efficient your services work out. We had not met an agent that went way out of their way to make sure all documentation is correct, even if it meant tending to it personally, and being able to inquire about concerns on doc´s even after hours. We will always recommend you to friends and even people we don´t know that are in the market to sell, buy or refi. If there´s something your company needs, I would have to say more agents like yourself that care about making a friend and not just a quick buck, Thank you for helping us find this great ho


Thank you,
The Dietz Family


 
March 28, 2007Home Seller, Huntington Beach
   

I was so impressed by the way Terry handled her business in selling my house and I know in this economy, it wasn´t easy. Luckily, we had sufficient equity left in our home. Not only was she professional, she was a friend, did all that she could - and more. Kept me posted on what was going on  and never leaving me out of the loop. When I had questions and asked for her assistant, she was there to educate me to where I would understand. And even if I didn´t understand she would repeat it over until she knew that I understood and I could only think to myself this lady has patience and is amazing. I really appreciated that. After all was done, Terry and I still remain in contact and I never want to lose that contact because I know that when I need her to be there to assist me as she has done so very well I was confident then and confident now. I would highly recommend her services to anyone. Terry, thank you so much, and keep doing what you do, you got it going on. You have my 100% appreciation for everything that you have done for me. Oh and one more thing she´s funny and kept me laughing at times when I thought I was going to loose it. Had to add that Allen. Thanks again Terry you are forever appreciated.


Jacqueline
Home Seller
 
February 8, 2007Home Rental Future Buyer, Irvine, CA
   

We first met Terry back in January of this year while applying for a rental unit that she was the listing agent. We wanted to rent for 6 months and then purchase a home while it was a buyers market. However, my credit was very bad as my husband and I had a business partner leave us with all the bills to a company that we were in partnership for several years. Also, since we do business in Japan, the funds stopped abruptly and we were faced with no income to pay many personal and business debts. Terry explained a new computer program that she had to give us a printed chart of how best to pay off what bills, and in what order. This would allow us to re-establish our credit and increase our FICO scores to what they were before. We now have a steady income and using this amazing program - before our eyes - we knew exactly what to pay off or down and in what order. We had thousands of questions along the way, but she was always there to help answer every question thoroughly and with a positive and up-beat attitude. We are so glad that we met an honest and hard working person that really cares about others. We will definitely go back to Terry for both our real estate loan and have her represent us in finding us a home to purchase.

Sincerely, Mieko


 
December 22, 2006 Referral from her sister
   

Ms. Terry Bradford

Glen Financial Services, Inc. and

Glen Realty & Associates, Inc.

2333 No. Broadway, Suite 200

Santa Ana, CA 92626

 

Dear Terry,

 

Very few things can top the feeling of opening the door to your brand new home for the first time.  Because of you Terry, I've gotten to live that.  Not only have you fulfilled this dream of mine but you've blessed entire family with the same.  Saying "Thank You" just doesn't seem like enough compared to what you've done for us.

 

Thanks for being assertive and aggressive when it came to what and when I needed things taken care of throughout the process, whether it be about the purchase of the home or through the loan process.  Without you I would have been lost but you were great in providing the proper direction and in the most timely manner.  Your knowledge has done wonders for me and my family, and for that we are truly grateful. 

 

Sincerely thankful for you and your hard work,

 

Jackie Galang

 
August 25, 2006 Referral from Webpage
   

Terry Bradford

Glen & Associates Realty, Inc. and

Glen Financial Services, Inc.

2333 No. Broadway, Suite 200

Santa Ana, CA 92626

 

Terry, I was advised by my accountant that I needed to purchase a home for tax reasons.  I had been procrastinating this for years as I didnt want to go through the hassle.  I went on-line and found your website. Being an engineer, I navigated and previewed throughout your site thoroughly.  I saw that you were not only had a long career in real estate loans, but you were a Realtor as well.  I was very impressed and decided that I would like you to represent me in both the loan process and as my Agent.

 

When we met, you were very professional and asked me questions that really made me stop and think about what I wanted in my first home. You listened, and when we looked at properties, they were not only in the location that was convenient for my commute, but you were "right on" with the detailed amenities I provide you. In fact, I hardly remember of going through the loan process as you made it so easy for me.

 

In closing, you made me feel like I was your Number #1 customer and you were always available and patient in answering my many questions.  I would highly recommend you to my family, friends and co-workers. I plan to invest in another property in the future and I look forward to working with you again.

 

Sincerely, Scott


April 14th, 2006

Referral from Past Client

   

Ms. Terry Bradford

Glen Financial Services, and
Glen & Associates Realty, Inc.

2333 No. Broadway, Suite 200

Santa Ana, CA 92626

 

Dearest Terry (Tita - meaning Aunt)

We cannot even begin to tell you how grateful we are to have been able to work with you in finding our new home.  It is no wonder that my family has used you for three transactions already!

As a couple getting ready to get married, finding a house seemed such a huge chore.  We did not know where to start or what buying a house required.  We were so happy when you came to us, talked us through both the loan and the real estate, and allowed our fears to be pacified. You started with the loan process which gave us the amount of the sales price that we would be able to qualify.  

Thank you for always keeping us posted on what it is you were doing to help us in both the loan and representing us in the purchase as our Realtor.  We were so comfortable with the process because you were with us every step of the way.  You called us everyday with an update and whenever we felt as though we couldn't find the perfect house, you would come up with a number of listings for us to choose from. 

Also, thank you for being so personable and professional.  We really felt like you cared for us beyond just finding us a house.  It's like you are now part of the family!  Thank you again for all your hard work and care for us.

Sincerely,

 


Jen Galang and Ramil Veneracion


 
February 3, 2006 Open House Guest
   

Ms. Terry Bradford

Glen Realty & Associates, Inc.

2333 No. Broadway, Suite 200

Santa Ana, CA 92626

 

While look for properties with my wife one day, we came to one of your Open Houses in La Habra.  We were both so impressed that you put on such a first-class setting for just a condo. The music played, you served the most delicious carrot cake ever and the whole house smelled like apple pie. You even gave us the recipe and well try our best.

 

As it turned out, the condo was perfect for our needs.  Since we had our financing already in place, however, you not only handled all the paperwork for the purchase of our first home, but over-looked the loan that someone else was handling. If it were not for you catching garbage fees and over charging on the interest rate and points, we would have paid an additional $5,000.  How could we ever thank you for going over and beyond the call of duty and not even getting paid on the loan that someone else completed.

 

The rest of the paperwork on the purchase ? and there was a lot a must say ? you handled and explained everything to our satisfaction. We are now all settled in our home and just want to thank you for all that you accomplished in our behalf. Again, thank you for making our dream of owning a home come true.

 

Warmest Wishes,

 

The Jenkins


 
January 25, 2006

Referral from Past Client

   

Ms. Terry Bradford
Glen Financial Services, and
Glen & Associates Realty, Inc.

2333 No. Broadway, Suite 200

Santa Ana, CA 92626

RE: Letter of Appreciation


Dear Terry:

Where do I begin to thank you for all the help in every facet of my retirement move?  I will never forget you coming to my home with that yummy carrot cake just to thank me for giving you the name of our management company for our association.  Little did you know that I was getting ready to sell my home and seek a qualified Realtor.

Well, you listed and found a buyer for my home in record time.  You were not only professional, but made the tension melt away with your up-beat and fun personality.  I can say that working as a legal secretary for most of my life - details are very important.  You covered everything in an Open House from your carrot cake, spices cooking on the stove to music.  Then at the same time, you looked for a "new" home for me closer to my children in Yorba Linda.  My home sold so fast that I concentrated more in packing than the details that you always seem to handle for me.

Since the "new" development had their own financing with a huge credit toward my closing costs, you suggested that I go through their lender ? even though you were a lender.  That my dear is called character and integrity. I had so many questions and even though you were not getting paid a commission on the loan, you were always there to answer each question thoroughly and never rushed me. You even saved me over $8,000 in closing costs by suggesting another type of loan and catching a lot of garbage fees that I would have had to pay.  And that I will be forever grateful.

In representing me now on my "new" home, again you were professional and thorough with every aspect of the purchase. Terry, in closing, again I will never forget the night of the drawing for the lottery for the units I picked out.  However, I had one particular unit in mind that was my favorite.  You took my hand and asked if we could pray together.  Later that evening my name was called and out of 360 units ? I got the exact unit I wanted.  I am now happily unpacking and enjoying my retirement. I wanted to take time to thank you for all the many hours and special things you did to make my last move an enjoyable one.

Sincerely,
Wilma DeSantis

 

Septemeber 10, 2004

Referral From a Friend

   
Terry Bradford
Glen Financial Services, Inc.

2333 No. Broadway, Suite 200

Santa Ana, CA 92626

 
Dear Terry:
 
I cannot begin to tell you how thankful I am for having you come into my life.  Unfortunately, with the way bad economy had a way of causing a great "cash flow" decrease in the company I work for. I found myself in deep debt with my charge card holders to the point that all my charges were going up and up each month without me even charging anything!
I cannot tell you how many mortgage companies I applied to because they are too numerous to count.... You know the ones that say, "don't worry about your credit report, we can overcome it and get you a loan...", however, everyone I applied to said, "sorry... in your case we cannot help you, you have too much credit liability and not enough equity in your home".  Well, needless to say, I finally gave up and decided to let myself slip farther and farther in debt in hopes that God would grant me some kind of miracle...
 
Well, He did.... "you".... After talking to you on the telephone in the morning giving you my sad story and particulars, that afternoon, I received a telephone call from you telling me that you had approval on a loan for me already!  How you did it?  I don't know and to be frank, I didn't care -I was just so pleased that finally I could be released from the nightmare of paying high interest charges (i.e. each around 29%) and growing deeper and deeper in debt.
 
You handled my transaction within a two week period with the most professional and efficient process I have ever gone through.  You even called me from your hospital bed to make sure things were moving along properly,  which in your industry and any other is "unheard" of....
 
Thank you, thank you, thank you, my credit score is in the process of moving up because all my bills have been paid off, the high interest rate that they were charging me is gone, I can now write the small interest charge that I am paying off on my income tax and to boot, I have $1000 left from my pay checks every month to spend as I want to.
 
I don't care what they say, meeting you and dealing with you was truly God's miracle!
 

Sincerely,
Gabrielle Chesney Kroll

 
June 2, 2004

Nurse Practitioner
Harbor-UCLA Medical Center

 
Ms. Terry Bradford
Glen Financial Services, and
Glen & Associates Realty, Inc.

2333 No. Broadway, Suite 200

Santa Ana, CA 92626

RE:  A BIG Thank You

Dear Terry:

Where do I begin to thank you for going the distance with me?  I called you back in April 2003 for information on qualifying for a loan to purchase a home.  You came highly recommended from a co-worker and as soon as I talked to you ? I knew that you were the one the help me.  Since this was going to be my first home, I had a lot of questions and sometimes thought that I was bugging you.  But you were always patient and took the time to answer each question in lay terms.  You were even kind enough to give me your home number and we chatted after business hours. I honestly say that I dont think I would have gotten a home in this housing market if it hadnt been for you and your tenacious nature.

I know there was a long delay before I was able to purchase my home, but you always kept in touch, sometimes just calling and saying hi or dropping a note or card in the mail.  How do you find the time?  You are amazing!

After my trip to Europe I was ready and you were there.  You drove me to different cities, even though I knew you were in pain and always cheerful and positive.  Your professionalism really showed during the challenges you were going through and I would recommend you to anyone I know that needs a loan or the purchase of a home.

Thank you again for all your help, the yummy carrot cake for a snack while driving around and your great attitude. 

Sincerely,
Tamala Aguirre

 

   
May 15, 2004

CPA in same Building

 
Terry Bradford
Glen Financial Services, and
Glen & Associates Realty, Inc.

2333 No. Broadway, Suite 200

Santa Ana, CA 92626
Dear Terry:

I want to take this time to thank you for all that you have done for me in terms of not only finding me an absolutely perfect house, but the handling of my loan financing as well.

You are a hard worker and many times I would see you working in your office long after everyone has left the building. I will never forget coming over to your office at 8:30 one evening to say that I needed to buy a home. You immediately asked me what I was looking for in a home, the area I wanted to live, and many other questions so that you could narrow your search down. I was impressed after the many hours you worked that you stopped what you were doing and pulled up homes for sale for me.

Further, you took the time to help me fill out my loan application so that you could give it to your loan processor and underwriter the next morning. Then before we left to look at homes, your processor gave you my formal loan approval. Now I understand what you meant when you said you were a direct lender. That gave me the confidence that I needed so that I knew if I found a home, I was already approved to buy it.

We went out the next day, looked at about 15 homes and again working until late. I decided on a home and you wrote up the offer and faxed it to the agent. My offer was accepted by the next day and we got to open escrow. My loan on my very first home closed exactly on time and I moved in the same weekend.

I was impressed that you could handle everything and made it seem so easy for me. Thank you again for making my dream come true.

By the way, please always remember me when you make that delicious carrot cake.

Sincerely,
Roland Cobalis, CPA
 

December 3, 2003

Long Beach Police Department

 

Ms. Terry Bradford
BMC Mortgage Corporation
1200 Quail Street
Newport Beach, CA 92660

Dear Terry:

First, I have heard a lot of positive things about you and you sure lived up to all of them.

We just wanted to take the time to thank you for the incredible fast service in refinancing our home and the professionalism of you and your staff. You were so accommodating, and great to work with throughout the transaction. Further, you were easy to get a hold of if I had any questions. Not only did you have a formal loan approval for us within a half hour, but we were able to lock in a very low interest rate and program that best fits our long-term objectives.

Our loan closed on time and we would gladly recommend you to my family, friends and other co-workers.

Best Regards,
Kris Kristina Klein

Referral from Past Client

November 15, 2003

Ms. Terry Bradford
Choice 1 Homes and
BMC Mortgage Corp.
1200 Quail Street #170
Newport Beach, CA 92660

Dear Terry:

I want to personally thank you for all the work in finding my very first home. This was all going to be new to me and didnt know where to start. I asked several close friends of mine and it turned out that your were instrumental in not only finding their first home, but handled their financing too. They said that you were not only professional, but also fun to with and always brought them some of your famous organic carrot cake when you showed them properties. After hearing this story ? I knew you would be the right person for me.

First, they were right. I set up an appointment and met you in your office where you had a fresh piece of your cake waiting for me ? yummy! I filled out the loan application and while we were looking at properties on your computer, your processor got me a complete formal approval. I couldnt believe how easy you made it.

Then we had fun looking at properties and after the second time out I found exactly what I had envisioned and in the same area too. We closed the escrow right on time and my moved went so smoothly.

Thank you so very much for making this entire transaction so easy for me. If any asks whom they should use, I will definitely refer them to you.

Sincerely,

Pascale Douglass

October 15, 2003

Friend of Long Beach Police Department

 

Terry Bradford
BMC Mortgage Corporation
1200 Quail Street
Newport Beach, CA 92660

Dear Terry:

I just wanted to take a minute and thank you for your assistance in helping me finance my new home recently.  I certainly say the "quality service" is your goal.  You understood my needs and worked with me to find the best financing possible. The process was painless, with smooth transition from start to finish.  Your actions led to a most speedy escrow closure.

Thank you so much,
Chris Hanner

September 10, 2003

Personal Friend - Hawaii

 

Ms. Terry Bradford
BMC Mortgage Corporation
1200 Quail Street
Newport Beach, CA 92660

RE: Thank You

Dear Terry:

I have known you and your family for close to 20 years and I have always valued our friendship.

Your high morals, principals, ethics, and honesty have mad you a very successful woman in your industry.   I was your first listing when you became a Realtor seven years ago. You listed and sold my home in Laguna Beach in 48 hours when I was moving to Hawaii ? now that must have been a record in that market.

Now after living in Hawaii for a number of years and ready to purchase my own condo with my fianc, you were there for me once again.  I knew that I could depend on you with all aspects of the loan transaction.  I called you on August 11th, and you sent a loan application package overnight. Technology is great ? but to have a loan approval with the loan application faxed to you was very impressive. We were approved on the 12th and closed right on time.  My agent was also very impressed as well being that we were in Hawaii and you were in California.  Now I understand from a consumers point how important that a "direct lender" could serve a borrower.

All our follow-up documentation could be faxed to you later, which made the entire process a lot easier for us.

Thank you again for your professionalism and I wish you all the best that life has to offer.

Best Personal Regards,
Ron Slagle

 
September 5, 2003

Orange County Sheriffs IRC

 

Ms. Terry Bradford
BMC  Mortgage Corporation
1200 Quail Street #170
Newport Beach, CA 92660

Dear Terry:

I have seen your flyers here at IRC for years and decided that when it came time to refinance my home that I would call you since your worked with so much of the law enforcement community.  I did ask around and apparently you have also done financing on both purchases of home and refinancing home with my fellow friends and co-workers.

First, I cant believe that you were able to refinance my home to completion in three weeks ? but you did.  You even guided me when you felt the best time was to lock in.  Since I work the graveyard shift you actually took my file home and we were able to communicate during my working hours.  I was truly impressed and glad that I selected you for this transaction.

To complete the entire professional procedure, I received a beautiful colored original appraisal of my home in a first class folder to keep my papers.

I will continue to pass the word to others that your are the best!

Sincerely,
Ed Lutz

 

August 15, 2003

Norco - CRC

 
Ms. Terry Bradford
BMC Mortgage Corp.
1200 Quail Street #170
Newport Beach, CA 92660


Dear Terry:

I can not thank you enough for all the wonderful things that came my way since I have known you. I am very fortunate to have met you a couple years ago so that you could help me in the purchase of my home. You made me feel as your number one client. Further, you have inspired me and built my confidence back by guiding me all throughout the process and much more. You even followed through and kept in touch way past the closing of my escrow.

Then recently, I can not believe when you did the recent refinance which took less than four weeks! Terry, you are awesome! Many blessings to you for the good person you are. Again, thank you so much.

Sincerely,

Nora Estillone

August 15, 2003

Long Beach Police Department

 

Ms. Terry Bradford
BMC Mortgage Corp.
1200 Quail Street
Newport Beach, CA 92660

Dear Terry:

I would personally like to take this time to thank you for the most efficient service for refinancing my home.  I really never knew the difference between a "broker" and a "direct lender".  Since I met with you on June 13th, I was actually approved by your processor while sitting in your office - and we locked the interest rate in at the same time!  A few days later the appraiser called, scheduled an appointment and then apparently emailed the appraisal to you.

Also, thank you for suggesting that I wait until the 18th to sign my loan docs as it funded at the end of the month and saved me from paying extra interest.

You have not only been trustworthy and professional throughout the entire transaction, has a fun and positive attitude.

Thank you again for a job well done.

Best Regards,

Greg Barnhart

 

July 8, 2003

Referred by my Realtors - Banning

 

Terry Bradford and Staff
BMC Mortgage Corp.
1200 Quail Street
Newport Beach, CA 92660

RE:  The Refinancing my Home
Dear Terry & Staff:

You were highly recommend by the realtors that sold me my home out here in Banning for the refinancing my home, and was I glad I called you!  I want to thank you from the bottom of my heart for being there for me throughout the loan process. 

Since I am retired and went through broker when I purchased this home ? so much has changed.  I had so many questions and you were kind enough to give me your home telephone number and gracious enough to take my calls in the evening.  You answered all my questions ? and there were a lot ? in terms that I would understand.  I learned so much from you and appreciated all that you have done.  You were even proficient in credit questions, which helped out tremendously to clear up old "stuff" on my credit report.  Then to my surprise I received a colored original copy of my appraisal in a beautiful folder to keep all the documents that pertained to my home.

Now I am in a loan that fits "me" in my retirement years and I have you to thank.  I know that you will continue to help others as you helped me - as this is your nature.   You were always positive and always available. 

In closing, I wish you the very best that life has to offer and please keep in touch.

Best Personal Regards,
Margaret Shew

June 15, 2003

Long Beach Police Dept.

 

Ms Terry Bradford
BMC Mortgage Corporation
1200 Quail Street, Suite #170
Newport Beach, CA 92660 

Dear Terry:

Both Alma and I would like to thank for so very much for the speed in which you were able to refinance our home. We called you on April 11, 2003, and to our surprise we received an overnight loan application package the next day.  We filled it out and brought it into your office on April 14th in which it was submitted to your Processor/Underwriter for approval. 

Now I see why a "direct lender" is so important to a consumer.  We were formally approved within a half hour.  We wanted to lock in an interest rate, but you advised us that certain reports that were due out which may affect the rates and lets take a look at it on a daily bases.  You called us each day to let us know what the rates were and then on April 16th, we locked in out rate.  Then we were able to sign loan documents on April 24th.  Now this is impressive.

Thank you again for a job well done and I would highly recommend you and BMC Mortgage to my co-workers.

Sincerely,
Mike Massoni

 
May 31, 2003

Long Beach Police Department

 

Ms. Terry Bradford
BMC Mortgage Corporation
1200 Quail Street #170
Newport Beach, CA 92660

Dear Terry:

Just a quick note to thank you for the personal attention you gave our recent refinance. You and your staff worked quickly and thoroughly to ensure our loan went through in a timely manner. We were so impressed with your availability to answer our questions at any time. Your staff made sure the cost to us was minimal and once the paperwork was finalized, the signing went off without a glitch. Your honesty and integrity were much appreciated. Once again, thank you, and we wish you all the best.

Sincerely,

Jerry and Patti Meras

 

September 22, 2002

Secretary to the Chief of Police ? Los Alamitos Police Department

 

Ms. Terry Bradford

Choice 1 Homes &
BMC Mortgage Company 
1200 Quail Street #170
Newport Beach, CA 92660
 


Dear Terry:

The purpose of this letter is to express our great and real appreciation for your energetic and knowledgeable assistance when my husband and I purchased our first home last month. Never did I dare hope that when I contacted you in April, that we would be closing an escrow on the home of our dreams, the home that suits our needs and lifestyle perfectly, by the end of August.

Whenever I phoned, you immediately and conscientiously returned my call. Whenever a new and appropriate listing came up, you were the first to review it. Saturdays, Sundays, and Holidays, you were in touch, bringing us up to date with new listings and interest rates, and later ? throughout the escrow ? you kept us apprised on the progress of all pertinent documents. You patiently answered all questions and explained terms, which were unknown to us as first time buyers. I would like to commend your professionalism, enthusiasm, and thoroughness, including the dedicated efforts of your exceptional Bradford Team, all of whom I hold in the highest regard.

Thank you Terry, for being the key, which unlocked the door to our dreams.

Most Sincerely,

Steven and Catherine Howard

 

August 10, 2002  

 NORCO C.R.C. ? Riverside, CA

 

BMC Mortgage Company 
1200 Quail Street #170
Newport Beach, CA 92660

Dear Terry:

I am writing to you on behalf of my wife and myself thanking you for an outstanding job you did for us. Thank you for being so patient and helping us with the refinancing of our home.

I was very pleased with the fact that you kept us informed every step of the way. You always seemed to find the time to contact us and keep us up-to-date with our file.

I will definitely recommend you to my relatives and friends whenever they are in need of your services.

Once again, I thank you and keep up the outstanding job you do with your clients.

Respectfully,

J. Barbosa
Dept. of Corrections Officer

 

June 2nd, 2002

Los Angeles Sheriff  

 

BMC Mortgage Company 
1200 Quail Street #170
Newport Beach, CA 92660

Dear Bryan Bond & Terry Bradford:

Did you know it can be very stressful buying a house? My name is Christy and my finance and I decided to buy a house. Having never bought a house before we didnt have a clue what was in store for us. Without going into lots of boring details, I am going to skip straight on to the financing part of my story.

We picked out a new home. We were told that we had to give the finance company associated with our builder a chance to make us an offer. And in turn we would get extra thousands off of the closing costs. This is quite an appealing offer, any extra money off is good incentive for us to use their lenders. We were also told that they have a good success rate on financing most of their clients. Great, we thought, but we knew we need to get a few other mortgage companies working for us.

BMC is one of those companies. To make a long story shorter, we got the run a round from everyone but BMC! Remember the mortgage company associated with the builder? Well, we gave them all the information they requested weeks ago. We could never get them to call us back. We repeatedly heard, "Well call you tomorrow!" or "We can get you a better deal."

Now here is the whole point to my letter3; Terry Bradford and Rick Radde have measured up to everything they claimed to be. Within twenty-four hours of receiving all the information requested, an approval letter was issued to us. Phone calls were returned promptly and we even got calls when they were unexpected. They were kind of encouraging voices on the other end and we never felt as if we were bothering them. The thing is, even when BMC was ready to go for us we kept Terry and Rick "on hold". Ill be honest, it was because of money, we were hoping to get the extra thousand off of our closing. My finance told Rick why we were holding out and without hesitation or attitude Rick said, "OK, whatever you decide, were here for you."  I was so impressed with what Rick said. "Were here for you." Now let me tell you that was what we needed to hear. That night my fianc and I decided to go with BMC no matter what was offered to us by the other company. It was a matter of principle and basically the wonderful customer service from Terry and Rick. We understand that the other company was probably overwhelmed with loans and that is why we didnt get the attention we felt we need, but we realized that it wasnt just about the extra money we would have received, it was about prompt and courteous customer service as well.

Take that thousands of dollars and divide it over a thirty years fixed loan, it equals pennies. The price tag on the customer service we received from BMC is worth much more than that. So, we just wanted to say Thank You for helping us.


Sincerely,

Christy Pfahler and
John Jansen

 

 
August 15, 2001

 Glendale Police Department - Secretry to Chief of Police

 
Mr. Bryan Bond, Broker/Owner
BMC Mortgage
15615 Alton Parkway Suite 450
Newport Beach, CA 92660

RE: Terry Bradford - Our Appreciation in the Refinance of our Home

Dear Mr. Bond:

       My name is Kathleen Haberland, Secretary to the Police Chief of Glendale, California for 21 years. My husband, James Haberland, has been employed by the City of Glendale for 23 years as an Electrical Systems Dispatcher, Public Service Department. It is with great pleasure that we write a Letter of Recommendation for Terry Bradford, Senior Loan Officer with your Company. In August 2001, Terry refinanced our house located in Sunland, California. My husband and I found Terry to be extremely professional and a pleasure to work with. She explained the process to us in "layman's" terms. Terry was always available for us when we needed assistance. Our refinancing went well and without a "hitch." She even kept us posted daily on the interest rates just to be able to lock in a rate just at the time when the interest rates spike down. Now that is service!

We have recommended Terry Bradford to numerous other City employees; as well as, our personal friends. Again, "thank you" Terry for the stress-free refinancing process on our home.

Sincerely,

Jimmy & Kathy Haberland

 

July 30, 2001

California Highway Patrol
El Cajon Area

 

To: Terry Bradford
BMC Mortgage

Hi Terry,

I want to personally thank you, for all you have done. I couldnt be more impressed & you did everything, in record time.

When escrow closed, I couldnt have been happier. Two days later, I received a property appraisal report. In addition, I also received a Credit Report, within a few days, after my application was submitted. Your level of work & commitment is extraordinary.

Thank you again.

Sincerely,

Frank Cesena

 

May 15, 2001

Los Angeles Sheriff -  Mens Central

 

Terry Bradford 
Choice 1 Homes &
BMC Mortgage Company 
1200 Quail Street #170
Newport Beach, CA 92660

Terry:

I finally had time to fill out the application, sorry. I hope when its all said and done, I can begin to breath normally once again and your blood flow will resume, I know that I probably have caused you a few headaches.

However, this new adventure of mine may end up, Id like to thank you for being such a wonderful person. Youll never really know what impact you have made. Thank you.

I personally went to Trans Union and closed all my past open accounts, believe me, there were many to close. Trans Union will send me a copy of my credit report and I will forward it to you.

My contract was voted in today. So as it stands, I will be at $4500 on October 10, 2000, possibly $4600 (cross your fingers). Since Im hoping to purchase a town home of $100,000, maybe $115,000, I need to save approximately $7,000. I will do this by attempting to work about 64 hours a week till October, provided Im still standing when the smoke clears.

I hope I have filled out all the information you requested, if not, please let me know and I will do as you request.

Well, I hope all is well with you and the business. I know you are probably making others smile with your expertise and great personality. Take care.

Sincerely,
Luis Salazar

P.S. Im still thinking of new material to send you.

 

March 22, 2001

4 Joyeuse Street
Laguna Niguel, CA 92677

Terry Bradford, Senior Loan Office
BMC Mortgage
15615 Alton Parkway Suite 450
Newport Beach, CA 92660


Dear Terry:


            This is a very sincere letter of appreciation for your wonderful service regarding my recent refinancing of my mortgage. In all the years I have had experiences with refinancing mortgage, I have never had the kind of service you gave me which made this a positive transaction and experience in all ways starting with your expertise, and following with your friendly and helpful customer service, effective explanations on all phases of the transaction, the speed in which my refinance was undertaken, and for making me feel at ease.

            Also, I would like to mention my appreciation for Glenda your processor, Teresa the receptionist and Sarah Gifford ? Heritage Escrow. Like you, they displayed their professionalism and high regard for their patrons.

            Ive written a Letter of Recommendation to the Mission Viejo Office acknowledging the superb service all of you provided. I wish you all continued success in all your endeavors.

 

Sincerely,
Marilyn R. Smith

949-363-9977

 

Robert P. Boomer

Riverside Sheriff
Robert P. Boomer ? 1666 Gaffney Way ~ Grants Pass, 
OR 97527 ~ USA
Home Phone (541) 476-4917 ~ Email: boomer@magick.net

 

Mr. Bryan Bond, Broker
Choice 1 Homes &
B.M.C. Mortgage
1200 Quail Street #170
Newport Beach, CA 92660

Dear Mr. Bond,

Having just closed escrow on my fathers home through your company, I thought I should take the time to tell you just how much I appreciated the service I received. Just for starters, it was the house sale from hell, with a out of state 82 year old blind man selling his home to his nephew, through his son (me) via P.O.A. We had tried to do the sale on our own but ran into problems with credit issues. Then I ran across a flyer of Terry Bradfords, it was an old flyer but it put us in touch with exactly the kind of person needed to get this deal done! She worked tirelessly helping us find ways to get the credit problems squared away, she introduced us to Mr. Rick Radde, who bent over backwards at odd hours and days getting papers signed, and inspections done, because of my cousins quirky work schedule. With out first meeting being on Sept. 10th, the day before the New York terrorist attack, you can imagine how hard it was to keep focused on the business at hand. Terry and Rick never seemed to miss a beat, even though I knew with everything going on they had to be put on autopilot a lot. They kept us going on a positive level, when we were down, theyd pump us up! In my 50 years Ive ran into my share of fast talking, promise you everything, deliver you nothing sales people!! Terry Bradford, and Rick Radde are the Real Deal! I would, and will recommend your company, and especially Terry and Rick to anyone that needs to buy or sell property in the Southern California area! Its been pleasure doing business, Happy Holidays to you all!



Sincerely,

Robert Paul Boomer
 

Open House Guest

 

February 3, 2006

 

Ms. Terry Bradford

Glen Realty & Associates, Inc.

2333 No. Broadway, Suite 200

Santa Ana, CA 92626

 

While look for properties with my wife one day, we came to one of your Open Houses in La Habra.  We were both so impressed that you put on such a first-class setting for just a condo. The music played, you served the most delicious carrot cake ever and the whole house smelled like apple pie. You even gave us the recipe and well try our best.

 

As it turned out, the condo was perfect for our needs.  Since we had our financing already in place, however, you not only handled all the paperwork for the purchase of our first home, but over-looked the loan that someone else was handling. If it were not for you catching garbage fees and over charging on the interest rate and points, we would have paid an additional $5,000.  How could we ever thank you for going over and beyond the call of duty and not even getting paid on the loan that someone else completed.

 

The rest of the paperwork on the purchase and there was a lot a must say you handled and explained everything to our satisfaction. We are now all settled in our home and just want to thank you for all that you accomplished in our behalf. Again, thank you for making our dream of owning a home come true.

 

Warmest Wishes,

 

The Jenkins

 
 
Dear Mr. Bond:

Los Angeles Sheriff - Lancaster

 
I just wanted to tell you how much we enjoyed working with Terry and her
co-workers on our refinance.  We were quite pleased with the professionalism everyone
had, and we certainly appreciated being kept up to date every step of the
way. 
 
When it came time to sign loan docs, the convenience of having a "signer"
come to our home was wonderful!  My husband has been a member of the Los Angeles
County Sheriff's Department for 22 years and has worked Antelope Valley for
the last 13 of those.  We really appreciated the fact we didn't have to spend a
good part of our day driving "down below" to spend 15 minutes signing papers. 

Terry and her team really made it easy for us to refinance.  We will
recommend Terry Bradford and BMC Mortgage to our friends!
 
Sincerely, 
Linda Harbeson

 


The Bradford Team
2333 North Broadway Suite 250
Santa Ana, CA. 92706 

Office: (949) 720-8323        Cell: (714) 608-2145
Fax: (949) 706-7640

Email: TerryRealEstate@cox.net